Privacy Policy
At Find My ID (Pty) Ltd ("Find My ID", "FMI", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Ngitfotisele platform.
By using our platform, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
Depending on how you use the platform, we may collect:
Personal Information
- Full name
- National ID or passport number
- Email address
- Mobile phone number
- Residential region or address (where required)
- Date of birth (where required)
Account Information
- Username
- Password (stored securely in encrypted form)
- Login activity
- Verification status
Recovery Information
- Lost item details
- Claim information
- Supporting documents
- Recovery history
- Payment reference numbers
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Date and time of access
- Platform usage logs
2. How We Use Your Information
Your information is used to:
- Create and manage your account.
- Verify your identity.
- Process recovery claims.
- Protect against fraud.
- Improve platform security.
- Provide customer support.
- Send service notifications.
- Maintain audit records.
- Improve our services.
We only collect information necessary to provide our services.
3. Verification
To help ensure that recovered property is returned to its rightful owner, we may verify your identity before approving a claim.
Verification helps protect both users and custodians against fraudulent claims.
4. Sharing Information
We do not sell your personal information.
Your information may be shared only when necessary with:
- Law enforcement agencies.
- Government institutions.
- Authorised recovery partners.
- Payment service providers.
- Technology service providers supporting the platform.
Information is shared only for legitimate operational, legal, or security purposes.
5. Data Security
We take reasonable technical and organisational measures to protect your information.
These measures may include:
- Encryption of sensitive information.
- Secure authentication.
- Access controls.
- Audit logging.
- Secure servers.
- Regular security monitoring.
While we strive to protect your information, no online service can guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud.
- Maintain operational records.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
7. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request information about how your data is used.
Some requests may be limited where legal obligations require us to retain certain records.
8. Cookies and Similar Technologies
Ngitfotisele may use cookies or similar technologies to:
- Maintain secure sessions.
- Improve platform performance.
- Remember user preferences.
- Analyse platform usage.
You may manage cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality.
9. Children's Privacy
Our platform is not intended for children to use independently without the involvement of a parent or legal guardian where required.
10. International Data Transfers
Where our technology providers process information outside the Kingdom of Eswatini, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will publish the updated version on the platform and indicate the new effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us.
Find My ID (Pty) Ltd
Platform: Ngitfotisele
Email: support@fmicosz.org
Website: www.findmyid.co.sz
Our Commitment
Your trust is important to us.
We are committed to handling your personal information responsibly, securely, and transparently while helping reconnect people with what matters most.
Connecting People to What Matters.
Akube Kuhle.